What are the consequences for publishing or endorsing misleading advertisements?

The Consumer Protection Act prescribes the manner in which an invoice, bill or cash memo should be issued.

What are the duties of an e-commerce platform/portal? What are the rights of consumers on e-commerce portal?

An e-commerce platform shall display contact details like e-mail address, fax, landline and mobile numbers of customer care as well as of grievance officer on its platform.

What should be included in the invoice/ bill / cash memo?

The Consumer Protection Act prescribes the manner in which an invoice, bill or cash memo should be issued.

How can one file complaint against misleading advertisements?

A complaint for misleading advertisements can be made to District Collector or to the Central Consumer Protection Authority.

What steps can be taken if an e-commerce platform / offline store fails to redress/ resolve the complaint?

In case the complaint is not redressed by the Grievance Officer or if the details of the Grievance Officer are not easily available/accessible on the platform, the consumer can file a complaint on National Consumer Helpline